What is DMuDB?
How do I subscribe to DMuDB?
I cannot log into my account, what do I do?
I have forgotten my password, how do I reset it?
How do I put my own data into DMuDB?
My email address has changed. What should I do?
I have moved to a different lab, can I still use my DMuDB account?
I have just started working in a lab that is signed up to DMuDB, how do I get my own account?
We would like to have a single login for multiple lab members, is this possible?

Q: What is DMuDB?

A: DMuDB is a variant database used by molecular diagnostics laboratories to share data and support diagnoses.

Q: How do I subscribe to DMuDB?
A: We are no longer accepting new subscriptions to DMuDB.

Q: I cannot log into my account, what do I do?
A: If you have any problems logging into your account please contact us at support@dmudb.net with the details of the problem you are experiencing.

Back to top >>

Q: I have forgotten my password, how do I reset it?
A: Click on the 'Forgotten your password?' link next to the login button on the DMuDB login page and follow the instructions provided. Your new password will be emailed to the email address stored in the system, so if your email address has changed you will need to contact support@dmudb.net to update your details.

Q: How do I put my own data into DMuDB?
A: A quick guide to submitting your data can be downloaded here. If you have any questions, please contact us at support@dmudb.net.

Q: My email address has changed. What should I do?
A: Contact support@dmudb.net and to let us know. Your username cannot be changed, but we can change the email address stored for you in the system so that communications and new passwords are sent to the correct address.

Q: I have moved to a different lab, can I still use my DMuDB account?
A: No, if you are no longer affiliated with the lab you worked in, you can no longer use your account. If the lab you currently work in has subscribed to DMuDB a new account can be created for you.

Back to top >>

Q: I have just started working in a lab that is signed up to DMuDB, how do I get my own account?
A: You can request a new account by emailing us at support@dmudb.net with your details (name, email address, laboratory name).

Q: We would like to have a single login for multiple lab members, is this possible?
A: No, each individual DMuDB user must have their own login. Users must adhere to the DMuDB Acceptable Use Policy and activity on the system is audited to ensure this is followed.